Qualys - Columbus, OH
posted 4 months ago
The Technical Account Manager (TAM) plays a crucial role in managing the post-sales process for Enterprise-level customers. This position requires a blend of technical expertise and strong interpersonal skills to ensure customer satisfaction throughout all stages of the sales process. The TAM is responsible for articulating the company's technology and product positioning to both business and technical users, ensuring that all technical and business issues of assigned accounts are identified and addressed effectively. This role is pivotal in fostering long-term relationships with clients and driving customer success by providing tailored support and solutions. In this position, the TAM will provide product and technical support for assigned accounts, actively identifying and developing potential new business opportunities. The TAM will also serve as a liaison between customers and internal teams, conveying customer requirements to Product Management, Marketing, and Engineering teams. This involves responding to customer inquiries regarding technical and business-related issues, delivering high-level and detailed sales presentations, and attending conferences and seminars to represent the company and its offerings. The ideal candidate for this role must be self-motivated and possess a strong knowledge base in the security and compliance space, including areas such as Vulnerability Management, Cloud Security, and various compliance regulations. Excellent communication skills are essential, as the TAM will interact with individuals at all levels within customer organizations, from C-level executives to front-line technical staff. The ability to think analytically and creatively to overcome sales obstacles is also critical for success in this role.