Splunk
posted 3 months ago
As a Technical Account Manager (TAM) at Splunk, you will play a crucial role in guiding our customers through the complexities of data management and analytics. Your work will directly impact the adoption and optimization of the Splunk platform for some of our most important customers. You will maintain the health of the platforms you supervise and provide architectural advice to optimize and scale our customers' deployments. Your expertise will help customers unlock the full potential of Splunk by leading them through a value realization framework which provides tailored technical roadmaps resulting in value-based outcomes. Additionally, you will offer strategic advisory services to ensure customers achieve their business objectives through effective use of their Splunk environment. In this role, you will regularly evaluate the performance and efficiency of customer platforms, recommending and implementing enhancements to ensure optimal operation. You will work closely with customers to design and refine their Splunk architecture, ensuring it aligns with their business needs and scalability requirements. Engaging with customers to understand their business goals and operational challenges will be key, as you apply the value realization and success frameworks to identify and articulate how Splunk can drive value in customer-specific contexts. You will lead thorough assessments to plot a clear path to value realization, helping clients measure and achieve significant returns from their Splunk investment. Providing ongoing consultation and strategic advice will be essential to help clients with their tailored value realization path, ensuring continued success and satisfaction with their Splunk solutions. You will also design and deliver training sessions tailored to customer needs, ensuring they have the knowledge and skills required to effectively use their Splunk platform. Acting as the first point of contact for any technical issues, you will coordinate across teams to expedite problem-solving and minimize downtime. Regularly analyzing customer feedback, you will work with product and engineering teams to translate customer insights into actionable improvements for the Splunk platform. Encouraging and supporting innovation by finding opportunities for new features and functionalities within the customer's environment will align with Splunk's strategic technology roadmap to drive forward-thinking solutions. Finally, you will lead the resolution of Priority 1 (P1) support issues, collaborating closely with technical support teams to ensure rapid resolution and minimize impact on customer operations.