Technical Account Manager

Prysmian Group - Highland Heights, KY

Full-time - Mid Level

Onsite - Highland Heights, KY

10,001+ employees

About the position

The Technical Account Manager at Prysmian Cables and Systems USA LLC plays a crucial role in supporting sales opportunities and ensuring customer satisfaction. This position involves collaborating with regional sales and market managers, managing customer escalations, and developing technical solutions to meet client needs. The role requires a strong focus on compliance with electrical codes and industry standards, as well as the ability to identify and develop new business opportunities. The Technical Account Manager will also be responsible for making technical presentations, conducting customer training, and providing technical leadership on proposals.

Responsibilities

• Collaborate with regional sales and market managers to support sales opportunities and growth.
• Manage and prioritize customer escalations to ensure customer satisfaction and maintain regulatory compliance.
• Collaborate with clients and internally regarding project status.
• Identify and develop new business opportunities to maintain and grow the sales pipeline.
• Develop technical solutions to meet customer business needs.
• Document competitors' activities for market intelligence.
• Review and influence customer specifications to assure compliance and Prysmian participation.
• Make technical presentations to all levels of the customer organization.
• Support development of engineering, testing, schedules, and cost estimates for project offerings.
• Prepare quality and timely technical scopes, solutions, and customer benefits for proposal documents.
• Provide technical leadership on all Field Service proposals, including customer bid reviews and competitive analysis.
• Analyze data and product specifications to ensure the finished product meets client needs.
• Develop and conduct customer installation training for fire-rated systems requiring manufacturer certification.
• Recommend and assist the business unit Product Management team with R&D initiatives meeting current or future electrical industry code requirements.

Requirements

• Bachelor's degree in mechanical, electrical, or chemical engineering.
• 3 years of experience working in a customer-facing environment.
• Knowledge of the electrical industry or wire and cable.
• Valid driver's license.