Technical Account Manager

Reputation.com • Lehi, UT

397d

About The Position

As a Technical Account Manager, you will be responsible for working with and guiding some of our top clients, to successful adoption and maximization of their Reputation platform investment. You will partner with the client's marketing, digital, and IT teams to ensure successful execution of critical projects, as well as serve as the main point of contact for all technical issues. The TAM is the voice of the customer internally with all internal organizations within Reputation. The successful candidate for this job will have a strong technical aptitude along with an ability to visualize and communicate complex technical architectures cleanly. You must have a proven track record of creating and maintaining strong trust relationships with enterprise level customers. You will be dealing with technical users managing complex issues, alongside non-technical business owners executing on strategy.

Requirements

• Experience with public cloud services such as AWS or Microsoft Azure.
• Ability to write scripts, noSQL queries, API calls etc.
• Hands-on experience working with a variety of enterprise software infrastructure products (CRM, ERP, ORM, Survey platforms) in production environments.
• Five years or more experience working as a professional services consultant, customer success engineer, technical account manager, Solutions Architect or sales engineer.
• Excellent project management skills with an understanding of Lean Six Sigma.
• Excellent customer relationship management skills.
• Excellent communication and interpersonal skills.
• The ability to thrive in a fast-paced, high growth and rapidly changing environment.
• A demonstrated passion for making customers successful.

Responsibilities

• Work directly with the client to scope, manage and implement integration projects.
• Share best-practices and other tools and resources to help the client fully realize the investment in the Reputation platform.
• Help further the value proposition of the Reputation platform by discovering and implementing new integrations.
• Proactively manage issues reported through the Technical Solutions support channel.
• Stay actively engaged with the client's internal teams to ensure achievement of desired outcomes.
• Partner with Customer Success Managers to provide Quarterly Business Reviews with data and analysis.
• Represent the clients' needs internally with our product management and engineering teams.
• Additional duties as assigned.

Benefits

• Flexible working arrangements.
• Career growth with paid training tuition opportunities.
• Active Employee Resource Groups (ERGs) to engage with.
• An equitable work environment.
• Flexible PTO
• Paid company holidays
• 4 company provided, "Recharge Days," which are wellness days off for the entire company
• Employee Assistance Program
• Access to a wide variety of unique perks and apps: PerkSpot, Wellhub (Gym Pass), Carrot Fertility, Omada, Ladder, SoFi, Fetch Pet Insurance, Calm for Kaiser, Spring Health for Guardian, XP Health for Guardian (virtual eye-wear platform)
• 401k
• Health, dental and vision insurance
• Paid maternity leave
• Employer paid short and long term disability and life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Number of Employees: 501-1,000 employees