Technical Account Manager

Sonarsource - Austin, TX

Full-time - Mid Level

Austin, TX

501-1,000 employees

Computer and Electronic Product Manufacturing

About the position

As a Technical Account Manager at SonarSource, you will play a pivotal role in helping organizations build responsible, secure, and high-quality code efficiently. Our mission is to address the root causes of coding issues, focusing on source code quality through our innovative solutions. You will be part of a dynamic team that values collaboration and creativity, working in a culture that encourages team members to take pride in their work and feel energized by their peers. With a global presence and a commitment to open-source principles, SonarSource empowers developers and organizations to achieve a state of Clean Code through our unique Clean as You Code methodology. Your impact will be significant as you work to grow the usage of Sonar solutions within accounts, enhance account satisfaction, and establish Sonar as a trusted advisor. You will actively listen to account needs, address technical challenges, and promote the value of our solutions to ensure that customers derive maximum benefit from their investment in Sonar products. Your role will involve regular communication with account stakeholders, conducting quarterly business reviews, and advocating for product improvements based on customer feedback. You will also be responsible for educating teams on the importance of static code analysis and ensuring that deployments align with the criticality of the tool in the DevOps chain. This position requires a proactive approach to account management, with a focus on building long-term relationships and driving customer success.

Responsibilities

• Grow the usage of the Sonar solution within Accounts
• Increase the overall Account Sonar maturity
• Lower the risk of Account churn or downgrade
• Increase Account satisfaction and reduce the number of escalations
• Increase the number of Sonar sponsors in the Account
• Establish and maintain Sonar as a Trusted Advisor in the Account
• Entice Accounts to stay current on an Active version of Sonar
• Influence Sonar roadmap to meet Account needs
• Actively listen and formalize Account technical pains or other adoption inhibitors
• Work on plans to overcome customer pains and inhibitors
• Report product technical or functional gaps internally and advocate for their resolution
• Evangelize/Promote the Sonar Clean Code concept and Clean as You Code methodology to the customer
• Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
• Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases
• Recruit customer development teams not currently using Sonar
• Upgrade customer development teams that do not use Sonar correctly
• Position the Sonar ecosystem favorably vs other competing products
• Educate developers and managers on the value of static code analysis and of the Sonar ecosystem
• Ensure that the Account's Sonar technical deployment and operations are in line with the size of the deployment
• Run Quarterly Business Reviews (QBR) with Account Sales representatives
• Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
• Contribute to the Account Management plans with Sales Representatives
• Elaborate the Technical strategy tailored to the Account context
• Provide inputs on the Commercial strategy
• Keep yourself constantly up to date on the technical status of the Account
• Track product development within Sonar to maintain product expertise

Requirements

• Proven practical experience (at least 5 years) in software development or DevOps engineering
• At least 5 years of experience in pre- or post-sales customer-facing activities
• High listening skills and the ability to formalize and abstract elements expressed by customers and partners
• Excellent presentation skills with strong written and verbal communication skills
• Proven ability to work in a team, receiving and giving feedback as well as sharing knowledge
• Attention to details
• A can-do attitude: challenging the status quo, leading and contributing to key improvements and innovations
• Autonomy to run your activity/plans with limited supervision

Benefits

• Flexible work policy including remote and in-office hybrid work
• Continuous education support
• Work-life balance initiatives
• Diversity, Equity, and Inclusion commitment
• Dynamic work culture that values respect and kindness