Technical Account Manager

$160,000 - $260,000/Yr

Oleria - San Jose, CA

Full-time

San Jose, CA

About the position

The Technical Account Manager at Oleria plays a crucial role in the cybersecurity industry, focusing on both pre and post-sales activities. This position is essential for converting prospects into customers and ensuring customer satisfaction through effective product demonstrations, onboarding, and ongoing support. The role involves building strong relationships with clients, advocating for their needs internally, and contributing to the strategic direction of customer-facing operations.

Responsibilities

• Become an Oleria product and Identity and Access Management (IAM) category expert, effectively demoing and communicating Oleria's value proposition.
• Collaborate with Oleria's sales team to drive the pipeline, turning prospects into customers through compelling solution demos and successful pilots/POCs.
• Develop and maintain strong customer relationships built on trust, driving customer satisfaction and success.
• Act as the primary point of contact for customers regarding product evaluation and usage, addressing technical requirements and issues.
• Synthesize and prioritize customer feedback into actionable product requirements, collaborating with the product and engineering teams.
• Assist in creating and delivering training materials and product documentation for customers.
• Manage the customer onboarding process to ensure effective adoption of the product.
• Collaborate with the sales team and founders on new business opportunities and account expansions.
• Support contract renewal processes.

Requirements

• 5+ years experience as a Technical Account Manager, Sales Engineer, or Customer Success Manager in enterprise solutions, preferably in the cybersecurity industry.
• In-depth understanding of cybersecurity concepts and technologies.
• Excellent customer service skills focused on delivering exceptional customer experiences.
• Proven ability to manage multiple accounts effectively, driving customer success and achieving sales goals.
• Robust technical acumen to understand and articulate complex technical subjects to different audiences.
• Exceptional interpersonal skills and the ability to build trusting relationships effectively.
• Strong personal accountability and ability to self-prioritize in a dynamic startup environment.
• Demonstrated ability to drive creation and delivery of processes, programs, content, and resources to achieve successful outcomes.
• Ability to thrive in a dynamic, evolving, and sometimes ambiguous startup environment.
• Proficiency in Salesforce and Google Workspace.
• Excellent communication skills and the ability to lead via influence.
• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience.

Benefits

• Competitive salary, equity, and benefits package.
• Opportunities for professional growth and advancement in a fast-growing company.
• Chance to work directly with co-founders and contribute meaningfully to shaping the company's direction.
• Collaborative and dynamic work environment with a dedicated team of professionals.