Technical Account Manager

$87,000 - $178,200/Yr

Oracle - Topeka, KS

Full-time - Senior

Topeka, KS

Publishing Industries

About the position

As a Senior Technical Account Manager at Oracle, you will play a pivotal role in ensuring customer satisfaction and driving the successful implementation of Oracle Health Hosting products. This position is part of the Oracle Health Hosting organization, which is dedicated to providing top-tier service to our Oracle Health customers. Your contributions will be essential in maintaining high operational standards and fostering innovation within the organization. You will be responsible for overseeing the implementation of Oracle Health Hosting products, managing cross-functional teams to ensure that projects are delivered on time and within budget constraints. Your role will also involve providing technical direction, assigning tasks to systems analysis and program staff, and offering guidance to ensure that our services meet the highest standards of quality. In addition to project management, you will be tasked with developing and managing roadmaps among cross-functional teams, ensuring that our products and services align with customer needs and expectations. You will communicate effectively with senior leadership, providing ongoing updates and representing the division at the VP level. Your ability to think strategically and maintain strong relationships across teams will be crucial in driving complex, division-wide problems to solutions. As a Senior Technical Account Manager, you will also be expected to recommend significant changes to existing products and processes to foster continuous improvement and operational excellence. Your expertise and innovative spirit will help shape the future of healthcare technology at Oracle.

Responsibilities

• Ensure Customer Satisfaction: Accountable for customer alignment of our Oracle Health Hosting service.
• Lead Implementation: Oversee the implementation of Oracle Health Hosting products, managing cross-functional teams to ensure successful delivery.
• Plan and Monitor Projects: Direct schedules, monitor budgets, and ensure projects are completed on time and within budget constraints.
• Provide Technical Direction: Assign and supervise systems analysis and program staff, offering technical support and guidance.
• Drive Innovation: Facilitate the implementation of new products, services, and processes, frequently operating at the cutting edge of technology.
• Recommend significant changes to existing products and processes to drive continuous improvement.
• Ensure Operational Excellence: Develop and manage roadmaps among cross-functional teams, ensuring our products and services meet high operational standards.
• Communicate Effectively: Provide ongoing written and verbal updates to senior leadership, representing the division up to the VP level.

Requirements

• 10+ years of related experience in technical customer account management, or related fields.
• Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or related field, or equivalent experience.
• Good understanding of Oracle Health products or equivalent.
• Ability to work with cross-functional teams to establish and maintain roadmaps, setting expectations, and ensuring high standards of operational excellence.
• Demonstrated ability to think broadly and strategically, with superior written communication skills.
• Judgement, maturity, negotiation/influence skills, and analytical skills are crucial.
• Comfort working with large amounts of data is essential.

Nice-to-haves

• Experience in healthcare technology or related fields.
• Familiarity with project management tools and methodologies.
• Strong presentation skills for communicating with diverse audiences.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short term disability and long term disability.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
• Accrued Vacation is provided to all other employees eligible for vacation benefits.
• 11 paid holidays.
• Paid sick leave: 72 hours of paid sick leave upon date of hire.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal.
• Voluntary benefits including auto, homeowner and pet insurance.