Technical Account Manager

$87,000 - $178,200/Yr

Oracle - Honolulu, HI

Full-time - Senior

Honolulu, HI

Publishing Industries

About the position

As a Senior Technical Account Manager at Oracle, you will play a pivotal role in ensuring customer satisfaction and driving the implementation of Oracle Health Hosting products. This position is part of the Oracle Health Hosting organization, which is dedicated to providing top-tier service to our Oracle Health customers. Your responsibilities will include overseeing the implementation of products, managing cross-functional teams, and ensuring that projects are completed on time and within budget constraints. You will also be responsible for providing technical direction, facilitating the implementation of new products and services, and recommending significant changes to existing processes to drive continuous improvement. In this role, you will develop and manage roadmaps among cross-functional teams, ensuring that our products and services meet high operational standards. Effective communication is key, as you will provide ongoing updates to senior leadership and represent the division at the VP level. Your ability to think strategically and collaborate with various teams will be essential in maintaining high standards for the Oracle customer experience and driving innovation within the organization. Join us at Oracle Health Applications & Infrastructure to leverage your expertise and innovative spirit in shaping the future of healthcare technology. We are looking for passionate, self-motivated individuals who thrive on challenges and enjoy working with customers to create the best possible environment for their end users.

Responsibilities

• Ensure Customer Satisfaction: Accountable for customer alignment of our Oracle Health Hosting service.
• Lead Implementation: Oversee the implementation of Oracle Health Hosting products, managing cross-functional teams to ensure successful delivery.
• Plan and Monitor Projects: Direct schedules, monitor budgets, and ensure projects are completed on time and within budget constraints.
• Provide Technical Direction: Assign and supervise systems analysis and program staff, offering technical support and guidance.
• Drive Innovation: Facilitate the implementation of new products, services, and processes, frequently operating at the cutting edge of technology.
• Ensure Operational Excellence: Develop and manage roadmaps among cross-functional teams, ensuring our products and services meet high operational standards.
• Communicate Effectively: Provide ongoing written and verbal updates to senior leadership, representing the division up to the VP level.

Requirements

• 10+ years of related experience in technical customer account management, or related fields.
• Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or related field, or equivalent experience.
• Good understanding of Oracle Health products or equivalent.
• Ability to work with cross-functional teams to establish and maintain roadmaps, setting expectations, and ensuring high standards of operational excellence.
• Demonstrated ability to think broadly and strategically, with superior written communication skills.
• Judgement, maturity, negotiation/influence skills, and analytical skills are crucial.

Nice-to-haves

• Experience in healthcare technology or related fields.
• Familiarity with project management tools and methodologies.
• Strong presentation skills and experience in public speaking.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short term disability and long term disability.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
• 11 paid holidays.
• Paid sick leave: 72 hours of paid sick leave upon date of hire.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal.
• Voluntary benefits including auto, homeowner and pet insurance.