Oracle - Charleston, WV
posted 4 months ago
As a Senior Technical Account Manager at Oracle, you will play a pivotal role in ensuring customer satisfaction and operational excellence within the Oracle Health Hosting organization. This position is designed for a creative problem-solver who thrives on challenges and enjoys working closely with customers to create optimal environments for their end users. You will be responsible for overseeing the implementation of Oracle Health Hosting products, managing cross-functional teams to ensure successful delivery, and maintaining high standards of customer experience. Your contributions will be vital to the success of Oracle Health customers, as you will lead the planning and monitoring of projects, ensuring they are completed on time and within budget constraints. In this role, you will provide technical direction by assigning and supervising systems analysis and program staff, offering technical support and guidance. You will also drive innovation by facilitating the implementation of new products, services, and processes, frequently operating at the cutting edge of technology. Your ability to recommend significant changes to existing products and processes will be crucial in driving continuous improvement within the organization. Effective communication is key in this position, as you will be responsible for providing ongoing written and verbal updates to senior leadership, representing the division up to the VP level. You will develop and manage roadmaps among cross-functional teams, ensuring that our products and services meet high operational standards. Your role will also involve building strong relationships across teams to drive complex, division-wide problems to solutions, acting as the chief diplomat for the team, and accurately representing status, issues, plans, and roadmaps at the division level.