City and County of Denver - Salt Lake City, UT
posted 5 months ago
As a Technical Communication Specialist at the Denver Public Library (DPL), you will play a crucial role in developing comprehensive documentation that adheres to organizational standards. This position is integral to building and maintaining world-class digital services for the city of Denver. You will leverage your deep understanding of IT products and services to translate complex information into simple, polished, and engaging content. Your responsibilities will include collaborating closely with members of the IT department and our customers to establish the department's documentation strategy, ensuring effective communication both internally and externally across the organization. In this role, you can expect to engage in a variety of tasks, including developing or coordinating audit responses, policy documentation, project updates, Requests for Proposals, annual reports, technology plans, business cases, memos, and internal communications. You will also be responsible for designing, gathering content, authoring, and maintaining release notes, user manuals, software installation guides, and other documentation media for software products and online services. Ensuring the accuracy of documentation and Standard Operating Procedures (SOPs) through coordinated reviews will be a key part of your duties. Additionally, you will develop processes, templates, and structures for maintaining reusable documentation and help materials. Evaluating current content and proposing innovative approaches for improvement will be essential. You will research new technologies and techniques to ensure that DPL projects utilize state-of-the-art documentation methodologies and tools. Participation in the team's scrum processes will be expected, where you will gather and clarify software specifications and implementations to ensure timely and accurate completion of product documentation for each sprint. Completing special projects as needed will also be part of your responsibilities.