Technical Implementation Manager II

Flywire • Boston, MA

426d • $91,000 - $110,000

About The Position

The Technical Implementation Manager II at Flywire is responsible for engaging with project teams and clients to implement real-time integrations, configure and test client environments, and set up file specifications. This role focuses on ensuring system performance, conducting technical meetings, and producing technical documentation, all while contributing to the overall product vision and customer experience.

Requirements

• 4+ years experience in technical software and middleware implementations.
• Experience in Single Sign On integration, specifically with CAS and SAML.
• Experience in configuring, implementing, and integrating software or middleware in a customer-facing role.
• Experience in technical and functional documentation creation and upkeep.
• Knowledge of Higher Education ERPs such as PeopleSoft, Banner, Colleague, and Workday.
• Quality Assurance experience and training.
• Experience in fintech or the payment industry.

Nice To Haves

• Knowledge of Higher Education ERPs - PeopleSoft, Banner, Colleague, and Workday.
• Quality Assurance experience and training.
• Experience in fintech or the payment industry.

Responsibilities

• Engage with project teams and clients to implement real-time integrations.
• Configure and test client environments and set up file specifications.
• Ensure system performance and quality of applications meets Flywire standards.
• Schedule and conduct client technical meetings with school IT teams.
• Produce, maintain, and disseminate technical product documentation for internal and external partners.
• Collaborate with customers, Product Manager, and stakeholders to contribute to the product vision.
• Help improve the culture and customer experience.

Benefits

• Competitive compensation, including Restricted Stock Units.
• Employee Stock Purchase Plan (ESPP).
• Global Induction Program.
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes).
• Competitive time off including FlyBetter Days to volunteer and Digital Disconnect Days.
• Talent & Development Programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees