Technical Key Account Manager Aerospace and Avionics

$88,000 - $125,000/Yr

The Henkel Group - Cannon Falls, MN

Full-time - Mid Level

Remote - Cannon Falls, MN

10,001+ employees

About the position

As a Technical Key Account Manager for Aerospace and Avionics at Henkel, you will play a pivotal role in driving sales growth by providing technical support tailored to the needs of our key accounts in the aerospace sector. Your primary responsibility will be to act as a technical liaison between the key account and all internal departments at Henkel. This involves coordinating technical service support, managing qualification projects, and developing technology strategies that align with customer needs. You will work closely with the Key Account Team and various internal departments to identify, develop, qualify, and maintain applications and technologies that meet customer specifications and requirements. In this role, you will manage customer-centric programs and projects that are essential for supporting specifications, qualifications, and technology initiatives. You will also serve as the interface between Henkel Aerospace Technology and R&D teams, organizing technology fairs and assisting in the development of technology roadmaps that complement customer technology directions. Your ability to provide timely responses and on-site technical support to key account locations and subcontractors will be crucial in ensuring customer satisfaction and loyalty. Additionally, you will collaborate with technicians and technical service teams to ensure a quick turnaround of laboratory analyses that support troubleshooting and product qualifications. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality technical support to our customers in the aerospace industry.

Responsibilities

• Provide technical support to maximize sales growth for Henkel Aerospace.
• Act as technical liaison between key account and all departments within Henkel by coordinating technical service support, qualification projects, and technology strategy.
• Work directly with internal departments and the Key Account Team to identify, develop, qualify, complete and maintain applications and technologies.
• Manage customer-centric programs and projects necessary to support specifications, qualifications, and technology projects.
• Act as the Henkel Aerospace Technology and R&D interface to technology teams and organize technology fairs.
• Assist in developing Henkel technology roadmaps to complement customer technology roadmap directions.
• Provide timely responses and on-site technical support to Key Account locations and key subcontractors.
• Work with Technicians and Technical Service to obtain timely turnaround of laboratory analysis to support troubleshooting and product qualifications.

Requirements

• Bachelor's degree in Chemistry, Materials Science, Engineering or related technical field preferred.
• Experience with structural adhesives, composite materials, and specialty chemical surface treatment.
• Experience with Aviation/Aerospace Industry materials processing, and part manufacturing.
• Excellent interpersonal skills are essential - must have excellent customer interaction and communication skills.
• Strong oral and written communication skills are essential.
• Project management skills are essential.
• The ability to work autonomously on multiple projects is essential.
• Up-to-date computer skills are essential, including business typing skills, strong literacy in Microsoft Windows, Microsoft Office Excel, Word and Power Point, sales management software, and Microsoft Outlook.

Nice-to-haves

• Experience in polymer science and/or experience with chemical manufacturing processes is desirable.