Technical Key Account Manager

SGS - Suwanee, GA

Full-time - Mid Level

Suwanee, GA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The position serves as a key liaison between clients, suppliers, and the internal SGS global support team, focusing on ensuring compliance with scientific, regulatory, and business standards. The role combines knowledge of various issues to help clients develop, manufacture, and sell compliant products, while also generating revenue growth and maintaining strong client relationships.

Responsibilities

• Generate opportunities for revenue growth within accounts consistent with SGS strategic key account initiatives.
• Ensure the alignment and integration of services and operational deliveries in sales strategies for new and assigned strategic accounts.
• Work in conjunction with operations and other client services staff to achieve client deliverables.
• Cultivate and expand Client relationships; close leads and support account sales strategies and goals developed with team.
• Build effective and professional relationships and close cooperation with key internal customer support teams including Client Services, Global, Technical and Operational teams.
• Meet assigned account and team revenue goals and key performance indicators (KPIs) as defined by management.
• Develop product safety and quality specifications to capture regulatory and industry standards requirements for various consumer products across Connectivity & Products business units.
• Provide hands-on training to client services staff for product assessment to determine the applicable regulatory and quality compliance needs.
• Conduct regulatory and standards training sessions for all levels of staff to build and impact their technical capabilities in terms of product safety and quality testing and inspection.
• Work effectively with team and operations to deliver client expectations effectively and efficiently to grow account share according to strategic account management plan.
• Develop, communicate, and maintain all program documentation: Work Instructions SOP's.

Requirements

• Bachelor's degree or higher in Analytical Sciences, Engineering, or other science field.
• 5 years of relevant experience in a multinational organization in the professional services industry.
• Advanced English language skills; other language skills are a plus.
• Intermediate mathematical skills required.
• Advanced reasoning skills/abilities required.
• Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook).
• Ability to work independently and adapt quickly to a dynamic environment.
• Ability to multitask, detail-oriented with a keen sense of urgency.

Nice-to-haves

• 2 years experience in the industry for the relevant business unit.
• International business exposure in imported consumer products.

Benefits

• Competitive salary.
• Comprehensive health, dental, and vision insurance for full-time employees.
• Retirement savings plan.
• Continuous professional development and training opportunities.
• A dynamic, collaborative work environment.
• Access to cutting-edge cryptographic technology and tools.