Technical Key Account Manager

SGS - Suwanee, GA

Full-time - Mid Level

Suwanee, GA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Technical Key Account Manager serves as the key liaison between the brand, supplier, and the internal SGS global support team. This role combines knowledge of scientific, regulatory, and business issues to provide services that enable clients to develop, manufacture, and sell products that comply with applicable legislation and standards. The position is critical in generating opportunities for revenue growth within accounts, ensuring alignment and integration of services and operational deliveries in sales strategies for both new and assigned strategic accounts. In this role, the Technical Key Account Manager will work closely with operations and other client services staff to achieve client deliverables. Building effective and professional relationships with key internal customer support teams, including Client Services, Global, Technical, and Operational teams, is essential. The manager will be responsible for meeting assigned account and team revenue goals and key performance indicators (KPIs) as defined by management. Additionally, the Technical Key Account Manager will develop product safety and quality specifications to capture regulatory and industry standards requirements for various consumer products across Connectivity & Products business units. This includes providing hands-on training to client services staff for product assessment and conducting regulatory and standards training sessions for all levels of staff to enhance their technical capabilities in product safety and quality testing and inspection. The role requires effective collaboration with team and operations to deliver client expectations efficiently and grow account share according to the strategic account management plan. The manager will also be responsible for developing, communicating, and maintaining all program documentation, including Work Instructions and SOPs.

Responsibilities

• Serve as the key liaison between brand, supplier, and the internal SGS global support team.
• Generate opportunities for revenue growth within accounts consistent with SGS strategic key account initiatives.
• Ensure the alignment and integration of services and operational deliveries in sales strategies for new and assigned strategic accounts.
• Work in conjunction with operations and other client services staff to achieve client deliverables.
• Cultivate and expand Client relationships; close leads and support account sales strategies and goals developed with the team.
• Build effective and professional relationships and close cooperation with key internal customer support teams including Client Services, Global, Technical, and Operational teams.
• Meet assigned account and team revenue goals and key performance indicators (KPIs) as defined by management.
• Develop product safety and quality specifications to capture regulatory and industry standards requirements for various consumer products across Connectivity & Products business units.
• Provide hands-on training to client services staff for product assessment to determine the applicable regulatory and quality compliance needs.
• Conduct regulatory and standards training sessions for all levels of staff to build and impact their technical capabilities in terms of product safety and quality testing and inspection.
• Work effectively with team and operations to deliver client expectations effectively and efficiently to grow account share according to strategic account management plan.
• Develop, communicate, and maintain all program documentation: Work Instructions SOP's.

Requirements

• Bachelor's degree or higher in Analytical Sciences, Engineering, or other science field.
• 5 years of relevant experience in a multinational organization in the professional services industry.
• Advanced English language skills; other language skills are a plus.
• Intermediate mathematical skills required.
• Advanced reasoning skills/abilities required.
• Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook).
• Ability to establish effective working and team relationships with internal and external staff in a collaborative manner.
• Strong communication, organizational, and follow-up skills.
• Creative thinking skills to develop innovative solutions to solve customer requirements and expectations.

Nice-to-haves

• 2 years experience in the industry for the relevant business unit.
• International business exposure in imported consumer products desired.

Benefits

• Dental insurance
• Retirement plan
• Vision insurance
• Comprehensive health insurance
• Continuous professional development and training opportunities
• A dynamic, collaborative work environment
• Access to cutting-edge cryptographic technology and tools