Technical Manager (Work and Asset Management)

$132,000 - $186,000/Yr

National Grid - Waltham, MA

Full-time - Mid Level

Hybrid - Waltham, MA

5,001-10,000 employees

Utilities

About the position

The Technical Delivery Manager (EAM) at National Grid plays a crucial role in managing application maintenance and supporting daily operations within the IT Engineering portfolio. This portfolio encompasses various business units, including Meter to Cash, Emergency Work, Inspection and Maintenance, and Construction for Electric and Gas operations. The primary responsibility of the IT Manager is to lead the design, development, maintenance, and enhancement of business applications, with a focus on IBM's Work & Asset Management solution, Maximo. In this position, the Technical Delivery Manager will direct the overall deployment and activities of their staff, ensuring effective resolution of issues and alignment with support teams from other areas and dependent business units. The role involves working closely with business partners and stakeholders to identify requirements and opportunities for creating or modifying applications that support key strategies and objectives. The manager will oversee all deliverables related to application operation, maintenance, support, and release management, ensuring successful delivery of key capital project implementations and a seamless transition to steady state support. Additionally, the Technical Delivery Manager will manage outsourced managed services and cloud/hosted contract SLAs, develop application monitoring for performance optimization, and evaluate root cause technical solutions to eliminate technical debt. Establishing effective working relationships with key clients and business partners is essential, as is the development of performance metrics to demonstrate improvements in service delivery and SLA adherence. The manager will guide stakeholders towards solutions that maximize National Grid's investment in technology and will be responsible for developing strategic plans and road maps to standardize and simplify production release processes, improve application resiliency, and enhance service delivery quality. Furthermore, the role requires leading architectural decisions, managing maintenance and project costs, and ensuring adherence to SOX mandated controls.

Responsibilities

• Direct the overall deployment and activities of staff and facilitate resolution of situations brought to attention.
• Work directly with business partners and stakeholders to identify requirements and opportunities for application modifications.
• Manage all deliverables related to application operation, maintenance, support, and release management.
• Ensure successful delivery of key capital project implementations and transition to steady state support.
• Manage outsourced managed services and cloud/hosted contract SLAs related to application operation.
• Develop and drive application monitoring for performance optimization and proactive awareness.
• Evaluate root cause technical solutions to eliminate technical debt.
• Establish and maintain effective working relationships with key clients and business partners.
• Develop and utilize performance metrics to show improvement for service delivery and SLA adherence.
• Guide business stakeholders to solutions that maximize technology investment.
• Develop strategic plans and road maps to standardize and simplify production release processes.
• Define and build a high performing support team and effective support model.
• Ensure adherence to SOX mandated controls.
• Understand supported business processes, goals, and objectives to support decision making.
• Lead and influence architectural decisions.
• Effectively manage and control maintenance, outside service, and project costs.

Requirements

• Experience working with or supporting work and asset management applications such as IBM Maximo or Logica STORMS.
• Integration experience with partner systems such as Click or Salesforce.
• A minimum of 10 years of Work and Asset Management application support experience, with 5 years in supervisory/leadership roles.
• A minimum of 5 years managing outsourced IT managed services providers.
• A minimum of 5 years' experience supporting COTS and other application software solutions.
• Strong hands-on technical knowledge in application development, configuration, and maintenance support of Enterprise Asset Management implementations.
• Knowledge and experience with Agile, SAFe, and Waterfall software development methodologies.
• Bachelor's degree in computer science or related discipline or equivalent combination of education, training, and experience.
• Gas and Electric Utility experience is a plus.

Nice-to-haves

• Experience with additional asset management applications.
• Familiarity with cloud technologies and services.
• Knowledge of regulatory compliance in the utility sector.

Benefits

• Competitive salary based on location and experience.
• Career path with advancement opportunities.
• Diversity and inclusion initiatives.
• Equal opportunity employer with affirmative action policies.