Technical Product Owner

About the position

We're Concentrix. A new breed of tech company - Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: Challenge Conventions, Deliver outcomes unimagined, Create experiences that go beyond WOW. If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region. We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. Ability to be hybrid in Bellevue or Bothell, WA (three days onsite).

Responsibilities

• Creation of technical user stories (API, UI and Commerce) which is a primary part of the position.
• Work with the product manager and prioritize to ensure user story definition is accurate.
• Proficient in Jira, Jira Align and Confluence.
• Proficiency in MS Visio to create functional flow diagrams.
• Proficiency in Visual Studio Code or PlantUML to create sequence diagrams.
• Knowledge on APIGEE, CI/CD Pipeline, Gitlab is good to have.
• Proficiency in SwaggerHub to document/design API requirements.
• Proficiency in Postman for API testing.
• Proficiency in Splunk and AppDynamics or other similar tools.
• Seek direct end user feedback to identify and define product requirements and enhancements.
• Synthesize information into clear recommendations for innovative and user-centered solutions.
• Work with broader internal teams to gather specific project requirements and implement them using agile methodologies.
• Participate in agile ceremonies and help raise the bar of the team.
• Provide clear direction to software engineers/developers.
• Lead and assist with development, testing, migrations, production cutovers and application onboarding.
• Support industry standards, regulatory compliance, and customer business requirements.
• Stay current with industry trends and their impact on tools, training, and support.
• Work cross-functionally with business teams to resolve pain points and reduce manual work.
• Continuously improve product features and performance.

Requirements

• Bachelor's degree in Computer Science or related field.
• Minimum 4 years of Technical Product Owner Experience or equivalent.
• Able to create/modify Swaggers to describe API design and requirements.
• Able to translate frontline experiences into technical requirements.
• Solid knowledge of middle layer and back-end system integration.
• Experience and knowledge working with frontline users and platforms.
• Ability to translate high technical solutions/problems to audiences at varying technical levels.
• Strong ability to prepare and present technical documentation.
• Experience working with APIs/UI preferred.
• Experience working with teams that support frontline experiences.
• Extensive knowledge of IT concepts, strategies, methodologies, architectures and technical standards.

Nice-to-haves

• Knowledge on Cloud security services and API security best practices.
• Experience in SAFe environment, preferred SAFe POPM certification.

Benefits

• Medical, dental, and vision insurance.
• Comprehensive employee assistance program.
• 401(k) retirement plan.
• Paid time off and holidays.