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Qwalifize Staffing & Consulting - Tallahassee, FL

posted 2 months ago

Part-time,Full-time - Mid Level
Tallahassee, FL
Administrative and Support Services

About the position

The Technical Product Support Analyst at Qwalifize LLC is an intermediate-level role responsible for providing post-sales technical product support. This position involves analyzing customer business needs, developing technical requirements, and configuring integrated solutions. The analyst will serve as a liaison between customers and the development/engineering teams, ensuring effective communication and implementation of client solutions. The role may also include coaching junior staff and requires a broad knowledge of various technical environments and products.

Responsibilities

  • Provide post-sales technical product support to customers.
  • Analyze customer business needs and develop technical requirements.
  • Prepare technical responses to Requests for Quotes (RFQs).
  • Configure integrated solutions to meet customer needs.
  • Implement client solutions and act as a primary point of contact between customers and the development/engineering organization.
  • Serve as a technical consultant to the sales team.
  • Coach more junior staff as needed.

Requirements

  • Bachelor's Degree in Computer Science, Information Systems, or a related field.
  • A minimum of 4 years of experience in the high-tech industry and/or IT work experience in product engineering, development, or support functions.
  • Fluency in English, both written and spoken.

Benefits

  • Health insurance
  • Dental insurance
  • Paid time off
  • Vision insurance
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