Technical Program Manager, FlashArray

About the position

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. As Technical Program Manager for the FlashArray team you will: Work with engineering teams working on building/deploying services as well as cross functional non-engineering teams for solution readiness and deliver program objectives. Big picture owner providing clarity on what we are trying to accomplish, understanding of the business objectives and driving the outcome for the program. Be the change agent with capabilities to identify and deliver on process changes that would enable faster time to market while driving organization consistency and efficiency. Drive content, schedule and overall delivery of the program and set it up for success in the field/customer base. Plan, coordinate, and execute software releases for our products. Develop release plans, schedules, processes, procedures, and documentation in collaboration with cross-functional teams. Dive deep into technical systems to triage SW Release risks and issues found, take necessary actions to mitigate them and stay connected to the details to help make the right release tradeoffs. Continuously improve the release management process and tools to increase efficiency and quality. Understand dependencies across functions to optimize the overall system and deliver the highest quality offerings. Make trade-offs and timely decision, drive accountability for delivery and ensure that the objectives of the program are met. Set goals for the program, track and periodically communicate to stakeholders as well as ensure corrective actions/mitigations as needed. Be the single point person for delivery decisions, exec and cross team communication and working with various functional groups to deliver the program. Optimize team processes to improve quality, productivity, and responsiveness to feedback and changing priorities and set up the program for success in the field. Overcome obstacles by resolving issues, regardless of team boundaries, and identify and resolve teamwork issues.

Responsibilities

• Work with engineering teams on building/deploying services and cross-functional non-engineering teams for solution readiness.
• Provide clarity on business objectives and drive program outcomes.
• Identify and deliver on process changes for faster time to market.
• Drive content, schedule, and overall delivery of the program.
• Plan, coordinate, and execute software releases.
• Develop release plans, schedules, processes, and documentation.
• Triage software release risks and issues, taking necessary actions.
• Continuously improve the release management process and tools.
• Understand dependencies across functions to optimize the system.
• Make trade-offs and timely decisions, driving accountability for delivery.
• Set goals for the program and track progress.
• Be the single point person for delivery decisions and communication.
• Optimize team processes for quality and productivity.
• Resolve issues and teamwork challenges.

Requirements

• 7+ years of experience as a Technical Program Manager.
• MS in computer science, MBA or engineering management equivalent preferred.
• Experience managing software releases with predictable and frequent cadence.
• Proven expertise in managing projects throughout the entire SDLC.
• Solid project and technical judgment; ability to influence a growing organization.
• Take ownership of product experience, quality, and metrics.
• Solid knowledge of end-to-end best practices.
• Demonstrated strong analytical and problem-solving skills.
• Outstanding verbal and written communication skills.

Benefits

• Flexible time off.
• Wellness resources.
• Company-sponsored team events.
• Incentive pay and/or equity.