Technical Program Manager

Full-time - Senior

Redwood City, CA

Publishing Industries

About the position

Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we're striving to do even better. Come and join us! We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We're a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We're confident enough to move fast and talented enough not to break things.

Responsibilities

• Drive the successful completion of Suki's joint development efforts with platform partners.
• Establish processes and expectation setting for internal and external communications.
• Develop and maintain detailed project plans capturing dependencies and progress.
• Monitor progress through each development stage and hit key milestones.
• Collaborate with engineering, product, and commercial teams to adjust course as appropriate.
• Serve as the point person for each engagement and set expectations for prioritization.
• Handle partner-facing communications including escalations and release notes.
• Track and facilitate onboarding for partners and their customers.
• Identify areas for optimization within Suki's technical programs.
• Improve existing processes and develop new approaches for efficiencies.

Requirements

• 8+ years of enterprise customer facing experience within healthcare SaaS
• 5+ years of technical program or project management experience
• Project management professional (PMP) certification
• Healthcare IT consulting experience strongly preferred
• Technical understanding of software development kits (SDKs), cloud services, EMR integration and SaaS solutions
• Strong knowledge of APIs and healthcare data standards
• Exceptional communication, presentation, and conflict resolution skills
• Ability to think critically, prioritize effectively and communicate expediently
• Creative problem solving skills
• Strong clinical background with understanding of medical documentation and clinical workflows
• Proficient in Google Suite, JIRA

Nice-to-haves

• Experience working in a fast-moving organization
• Ability to deal with ambiguity
• Experience in customer-focused roles
• Detail-oriented with a high degree of attention to small details

Benefits

• Base salary range of $150,000 - $160,000 in CA
• Annual variable targets
• Discretionary bonus
• Equity package