Technical Project Manager

About the position

Tyler Technologies' Public Safety Cloud Operations team is currently looking to hire a Technical Project Manager to manage cloud projects and migrations across our suite of Public Safety software. This position will be located in Troy, MI and will be expected to work a hybrid schedule.

Responsibilities

• Develop and manage project plans, timelines, and milestones.
• Identify project deliverables and set deadlines.
• Monitor project progress and adjust plans as necessary to ensure successful completion.
• Coordinate with internal teams to secure necessary technical and team member resources for each phase of the project.
• Ensure proper time submission against projects for future forecasting efforts.
• Serve as the primary point of contact for clients throughout the migration process.
• Conduct planning sessions with the client's key functional leaders to create documented management plans that specify the project plan and scope, as well as discussion of current issues.
• Assess existing client software usage and interfaces to assist in cloud migration strategy.
• Oversee smooth integration of client interfaces with cloud systems.
• Management of VPN requests from clients to internal networking teams.
• Coordination of the VPN installations as well as its testing with our clients and internal hosting teams.
• Identify potential risks to the project and proactively develop strategies to prevent project delays.
• Maintain project documentation, including project plans, activities scheduled, and prior client interactions.
• Present regular project status reports to stakeholders.
• Provide high-level technical guidance and direction to clients.
• Take ownership of difficult conversations with clients and internal teams, driving issues to successful resolution.
• Deliver exceptional service and support.
• Work on multiple projects without compromising quality.

Requirements

• An understanding of cloud technologies, project management, and software deployment projects.
• Excellent planning and organizational skills.
• Strong ability to see items through to completion.
• Excellent verbal and written communication skills.
• Strong decision-making and problem-solving skills.
• Strong conflict resolution skills.
• Ability to manage multiple projects simultaneously and meet project deadlines.

Nice-to-haves

• Preferably, working towards or already having obtained a PMP certification.
• Preferably, a Bachelor's degree in Business Administration, Computer Science, Information Technology, or a related field.
• Preferably, proven experience as a Technical Project Manager or a related field, especially in cloud migration projects.
• Experience in the Public Safety domain and/or experience using Enterprise Public Safety software, or equivalent software solution is a plus.