Technical Sales Application Engineer III - Northeast

- Mid Level

About the position

This Technical Sales Application Engineer is a technical resource that provides product/solution expertise. Support Tier One-Three Customers, Distribution, End Users, Consultants and National Account Managers integrator technical needs and provide product/solution optimization for strategic customers. Work closely with all Sales Teams, Product Management and Customers.

Responsibilities

• Deep technical knowledge in Legrand AV Commercial Brands of C2G, Chief, ConnecTRAC, Da-Lite, Luxul, Middle Atlantic, Vaddio and Wiremold
• Overlay resource pulled-in to accounts by Account Managers for product / solution specific knowledge
• Work closely alongside account management team on solution implementation and to resolve any customer issues
• Educate integrators on new product/solutions specific optimization for strategic customers
• Onboard and train new strategic integrators
• Monitor and track solutions / applications within customer’s account, identifying areas for improvement and expansion
• Evangelize new products both to internal and external customers during customer calls, trade shows and other showcase opportunities
• Support product management team in launching new products, markets and channels by conducting product training and developing promotion strategies
• Meet with customers and internal business teams to understand key business opportunities
• Create and articulate the vision for new products within established product lines by identifying superior customer value and technological advantages
• Prioritize product opportunities and market behaviors to influence future development efforts
• Track competitive products and prepare appropriate competitive strategies to capture additional market share
• Demonstrate our core values of Customer, People, Integrity, Teamwork, Continuous Learning & Improvement, and Empowerment & Accountability

Requirements

• Deep understanding of Legrand product/solution technology requirements
• Knowledgeable on products and capable of educating customers
• Proficient in issue diagnostic and resolution
• Ability to make recommendations to effectively resolve problems or issues
• Demonstrated ability to be customer focused and responsive to questions and needs
• Ability to work in a team environment, and leverage additional resources as needed
• Excellent verbal, written, and communication skills
• Excellent interpersonal skills
• Bachelor’s degree in sales, marketing, engineering or related technical degree with a minimum of five (5) years of experience in technical sales; or combination of relevant education and experience

Nice-to-haves

• Familiarity with specific geographical-based markets in which the position resides
• Experience using SalesForce.com CRM tool is a plus
• Previous work experience in areas relevant to the assigned technology
• MBA or equivalent
• Experience with and passion for innovative activities and mindsets such as Design Thinking

Benefits

• Comprehensive benefit package
• Career development opportunities
• Fun and engaging work environment