Technical Solutions Engineer III

About the position

As a Technical Solutions Engineer, you'll play a vital role in enhancing customer experiences with ZoomInfo's cutting-edge products, including Copilot. You'll tackle complex technical challenges (L3 support), develop automation tools, and collaborate with Engineering, L2 Support, and Product teams to improve platform stability and performance.

Responsibilities

• Diagnose and resolve complex technical issues (L3 support) across ZoomInfo's platform.
• Work closely with EngDev to debug and enhance product stability.
• Build internal tools and automate processes to improve efficiency.
• Partner with Sales and Customer Success to design tailored solutions.
• Maintain technical documentation and best practices.
• Provide insights to shape product enhancements and features.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• 5+ years in technical support, solutions engineering, or software development.
• Strong troubleshooting skills in SaaS platforms, APIs, and cloud applications.
• Hands-on experience with SQL, scripting (Python, JavaScript), and REST APIs.
• Knowledge of networking, authentication (OAuth, SAML, SSO), and data integrations.
• Strong communication and problem-solving mindset in a fast-paced environment.

Benefits

• Competitive Pay & Growth - Career advancement with mentorship and leadership opportunities.
• Cross-Team Collaboration - Work closely with Engineering, Product, and Support teams.
• Comprehensive Benefits - Health, wellness, equity, and a supportive company culture.