Technical Solutions Engineer III

About the position

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. As a Technical Solutions Engineer, you’ll play a vital role in enhancing customer experiences with ZoomInfo’s cutting-edge products, including Copilot. You’ll tackle complex technical challenges (L3 support), develop automation tools, and collaborate with Engineering, L2 Support, and Product teams to improve platform stability and performance.

Responsibilities

• Diagnose and resolve complex technical issues (L3 support) across ZoomInfo’s platform.
• Work closely with EngDev to debug and enhance product stability.
• Build internal tools and automate processes to improve efficiency.
• Partner with Sales and Customer Success to design tailored solutions.
• Maintain technical documentation and best practices.
• Provide insights to shape product enhancements and features.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, or related field.
• 5+ years in technical support, solutions engineering, or software development.
• Strong troubleshooting skills in SaaS platforms, APIs, and cloud applications.
• Hands-on experience with SQL, scripting (Python, JavaScript), and REST APIs.
• Knowledge of networking, authentication (OAuth, SAML, SSO), and data integrations.
• Strong communication and problem-solving mindset in a fast-paced environment.

Benefits

• Competitive Pay & Growth – Career advancement with mentorship and leadership opportunities.
• Cross-Team Collaboration – Work closely with Engineering, Product, and Support teams.
• Comprehensive Benefits – Health, wellness, equity, and a supportive company culture.