Technical Support Analyst

Oxford Industries • Los Angeles, CA

427d

About The Position

The Technical Support Analyst at Oxford Industries provides technical customer service and support to various end-users in a distributed Microsoft365 environment. This role involves troubleshooting and resolving incidents, fulfilling user requests, and administering Microsoft 365 tasks. The position supports a hybrid/remote user base and requires flexibility during peak business periods.

Requirements

• Minimum of 2 years of college or an Associate's degree in computer technology preferred.
• 2+ years of working experience with computer hardware and software support.
• Experience supporting Microsoft Windows 11, Microsoft 365, Active Directory/Entra, Exchange, SharePoint, and Office365.
• Experience supporting collaboration platforms such as Microsoft Teams or Zoom.
• Solid foundational understanding of networking & remote connectivity.
• Experience developing knowledge base articles and technical documentation.
• Proficiency configuring and managing Windows 11, MacOS, and iOS hardware and software.
• Proficiency supporting and managing enterprise print services.
• Strong hardware troubleshooting skills.

Nice To Haves

• Enjoy working in a fast-paced environment.
• Have excellent communication skills and provide excellent customer support.
• Enjoy multi-tasking and can prioritize.

Responsibilities

• Provide technical customer service and support to home office, corporate, distribution center, and retail store end-users.
• Perform incident and problem troubleshooting and resolution on technical systems and infrastructure.
• Fulfill and deliver user service requests.
• Answer incoming incident tickets and calls to troubleshoot and resolve technical problems.
• Perform Microsoft 365 administration tasks including creating and deleting accounts, resetting passwords, and managing Exchange mailboxes.
• Translate successful incident resolution steps into knowledge base documents.
• Configure, install, and support Windows 11, MacOS, and iOS hardware and software.
• Collaborate with senior support personnel and IT teams for troubleshooting and correcting technical problems.
• Assist with research and implementation of new technologies.

Benefits

• Generous vacation policy.
• Health and wellness coverage.
• 401k with company match.
• Discounted stock purchasing.
• Options for education reimbursement.
• Amazing product discounts.
• Flexible corporate office environment.

What This Job Offers

• Job Type: Full-time
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Associate degree