Technical Support Analyst

CoStar Group • Atlanta, GA

426d

About The Position

The Technical Support Analyst is responsible for delivering quality software support to customers, ensuring timely and effective responses to inquiries regarding application tools. This role involves troubleshooting, identifying product improvement opportunities, and enhancing customer usability, all while working independently and collaboratively within a team.

Requirements

• Bachelor's Degree in Information Technology or a related field.
• 6+ months of experience with relational databases (SQL).
• Strong verbal and written communication skills.
• Ability to troubleshoot Windows applications and understand SaaS software distribution.
• Proactive problem-solving skills and ability to draw valid conclusions.
• Ability to work independently and manage time effectively.

Nice To Haves

• Database and web-based software experience.
• Knowledge of the commercial real estate industry.

Responsibilities

• Provide technical support to customers via online and telephone communication.
• Identify issues and opportunities for product improvement through defect trends and root cause analysis.
• Manage, prioritize, and work on multiple support cases of varying complexities.
• Promote content knowledge base growth and assist in defect resolution.
• Impact customer productivity and streamline processes for strategic decision-making.

Benefits

• Comprehensive healthcare coverage: Medical, Vision, Dental, Prescription Drug.
• Life, legal, and supplementary insurance.
• Virtual and in-person mental health counseling services.
• Commuter and parking benefits.
• 401(K) retirement plan with matching contributions.
• Employee stock purchase plan.
• Paid time off.
• Tuition reimbursement.
• On-site fitness center or reimbursed fitness center membership costs.
• Access to Diversity, Equity, & Inclusion Employee Resource Groups.
• Complimentary gourmet coffee, tea, and healthy snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: Bachelor's degree