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Computer Aid - San Diego, CA

posted about 1 month ago

Full-time - Entry Level
San Diego, CA
Professional, Scientific, and Technical Services

About the position

As the Technical Support Analyst, you will perform a full range of problem resolution and technical support services to Information Technology customers for the operation and use of personal computer and peripheral equipment, local and wide area networks, Internet and Intranet services, various server platform connections and secure dial-in access. This position will be full-time and onsite.

Responsibilities

  • Ability to work with others to benefit the organizational business objectives and goals
  • Ability to analyze and define a problem, evaluate alternative solutions, and identify an optimal solution; listens and clarifies information as needed
  • Anticipates, monitors and meets the technology needs of stakeholders; identifies customers' apparent and underlying needs and provides high quality service
  • Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled
  • Effectively exchange information with stakeholders through various avenues, including but not limited to verbal, written, facilitation, and persuasion
  • Receives, documents and coordinates inquiries and requests for technical assistance from customers on computers and systems; troubleshoots, diagnoses and resolves hardware, software and network connectivity problems
  • Orients and trains customers on new hardware and software capabilities, uses and functions; installs and configures specialized business and operations support software to meet customer profiles and computing requirements
  • Assists in installing, configuring and testing network servers, devices and software; diagnoses hardware malfunctions; replaces components and performs other maintenance and repair
  • Interviews and consults with managers and customers to identify computer hardware or software requirements; oversees and participates in the receipt and installation of purchased hardware and software; tracks inventory and completes asset documentation
  • Creates device descriptions for terminals, PCs, printers and controllers; develops and maintains customer standards, user profiles, documentation, training materials and records of work performed

Requirements

  • Proficiency in Windows, MacOS, and Linux environments
  • Understanding of network protocols (TCP/IP, DNS, DHCP) and experience with network troubleshooting
  • Familiarity with computer hardware, including setup, configuration, and troubleshooting
  • Experience with a variety of software applications, especially those related to the industry they will be supporting
  • Proficiency in using remote support tools like TeamViewer, LogMeIn, or similar

Nice-to-haves

  • Basic knowledge of scripting languages such as PowerShell, Bash, or Python for automating tasks

Benefits

  • The pay rate for this position is 21/hr with a raise after 90 days
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