About the position
The Agricultural Institute of Marin (AIM) is seeking 2-3 bilingual (English + Spanish or English + Chinese) Technical Support Assistants to assist shoppers and farmers participating in the WIC and Senior Farmers Market Nutrition Programs. WIC FMNP and Senior FMNP provide funds for income-eligible California families and seniors to purchase locally grown fruits and vegetables at California Certified Farmers’ Markets. These nutrition benefits, previously issued to recipients as paper vouchers, are transitioning to an electronic payments system with an app-based payment processor. Each Technical Support Assistant will rotate between AIM’s seven year-round farmers markets to provide transaction and troubleshooting support during the first season of the transition. Technical Support Assistants will also support farmers in submitting their program authorization applications and setting up and using the payment processor app. This is an entry-level position with potential for a career pathway in farmers markets operations, agricultural education, or local food systems strategies.
Responsibilities
- Provides excellent customer service and accurate information to farmers and shoppers participating in the WIC and Senior Farmers Market Nutrition Program.
- Provides tech support and troubleshooting as needed.
- Assists farmers in applying for authorization to accept electronic benefits payments.
- Assists farmers and employees with payment processor setup.
- Collects data about common questions and tech issues.
- Maintains excellent relations with vendors, customers, and staff.
- Occasionally supports market staff with answering customer questions, operating other nutrition benefits programs, and other duties as assigned.
Requirements
- Must be 18 years of age or older.
- Spanish and/or Chinese language proficiency highly preferred.
- Familiarity with smartphone applications.
- Familiarity with app-based online payment processors a plus.
- Excellent communication, problem solving and organizational skills.
- Ability to maintain calm, handle details, and multi-task in a busy environment.
- Self-starter with outgoing, sunny personality and a sense of humor.
- Excellent punctuality and attendance.
- Availability to work on Saturdays and Sundays from 8am-2pm, occasional availability on Thursdays a plus.
- Must have reliable transportation to and from AIM’s farmers markets.
- General understanding and/or sincere interest in food and farming.
