Technical Support Engineer (Remote- US Based)

About the position

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. One of our companies is currently looking for a Technical Support Engineer in the United States. In this role, you will be responsible for troubleshooting and resolving technical issues related to Salesforce products. You’ll interact with customers, address escalations, and collaborate with internal teams to improve product functionality and user experience. This position is ideal for someone early in their Salesforce career, looking to grow their technical expertise and contribute to a world-class support team.

Responsibilities

• Troubleshoot and resolve technical issues related to declarative automation tools (Flows, Process Builder), Apex classes, Lightning Components, and custom triggers.
• Provide direct technical support to customers, responding to cases, conducting troubleshooting calls, and ensuring timely resolution of issues.
• Collaborate with product and engineering teams on escalations, cross-functional calls, and root cause analysis to identify and address system problems.
• Contribute to internal documentation and knowledge-sharing efforts by creating support articles for recurring issues and best practices.
• Utilize data tools like Data Loader and Workbench for data imports, updates, and debugging purposes.
• Gain exposure to APIs, managed packages, and integrations with third-party platforms like Stripe.

Requirements

• 1–2 years of experience in Salesforce support, development, or admin roles.
• 1 year of experience in a Tier 2 support role.
• Hands-on experience with declarative tools such as Flows, Workflow Rules, and Process Builder.
• Working knowledge of Apex, Triggers, and Lightning Components.
• Strong analytical and problem-solving skills with great attention to detail.
• Experience using data tools such as Workbench and Data Loader, and familiarity with GitHub/code reviews.
• Platform Developer I certification (or willing to obtain within 90 days).
• Salesforce Administrator certification.
• Strong communication skills with a customer-centric mindset.

Benefits

• Medical, dental, and vision insurance options.
• 100% employer-paid short/long-term disability coverage.
• Basic life insurance.
• 401(k) plan with 100% company match.
• Flexible paid personal and vacation time built on mutual trust and accountability.
• 10 sick days annually.
• 10 company-paid holidays.
• 6 weeks of paid parental leave.