Technical Support Engineer

About the position

Hoxhunt is on a mission to help organizations protect themselves against cyber threats by empowering their people. Our Support team plays a key role in ensuring our customers can rely on our platform, resolving technical issues, and enhancing their experience. We currently have a strong team of support engineers in Europe and the US, and we're excited to further grow our presence in the US by adding another Technical Support Engineer to the team.

Responsibilities

• Provide technical support through email and troubleshooting calls, focusing on product support for our own platform, email technologies (M365, Google Workspace) and identity provider services (Microsoft Entra, Okta).
• Be the first point of contact for US-based customers, resolving technical issues and ensuring customer satisfaction.
• Collaborate with global teams, sharing insights and contributing to process and product improvements.
• Use your knowledge and skills to troubleshoot complex issues, suggest solutions, and ensure smooth product functionality.

Requirements

• 2-3 years of experience in technical support solving complex issues (Tier 1 & 2).
• Strong problem-solving skills with an analytical mindset.
• Excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• A passion for customer service and a dedication to resolving issues efficiently.

Nice-to-haves

• Familiarity with support ticketing systems and troubleshooting tools.
• Experience working with email technologies and identity provider services.
• Experience working in a SaaS environment or within the cybersecurity industry.
• Experience with Email Technologies: Knowledge of email technologies such as M365 and Google Workspace.
• Familiarity with Identity Providers: Experience with identity providers like Microsoft EntraID or Okta.

Benefits

• Medical, dental, and vision coverage (with a majority portion of premiums covered by the company).
• PTO and holidays.
• Paid parental leave.
• 401K match.