Technical Support

Vertex International Group • Mason, OH

440d • $37,419 - $38,189 • Remote

About The Position

The Technical Support Coordinator role focuses on providing deskside support for store systems, primarily involving troubleshooting and assisting with Microsoft Windows and PC hardware. This position is designed for candidates who can work in a hybrid environment, with initial in-person training followed by remote work. The role requires strong empathy skills and a background in retail is preferred.

Requirements

• Basic technical knowledge of Microsoft Windows.
• Basic technical knowledge of PC hardware.
• 1 year of experience in deskside support.
• Strong empathy skills.

Nice To Haves

• Retail background preferred.

Responsibilities

• Provide deskside support for store systems.
• Troubleshoot application installations and Windows machine configurations.
• Assist with basic PC hardware issues and connectivity problems.
• Support users with hardware and software application troubleshooting.
• Participate in in-person training and uptraining sessions.

Benefits

• Hourly pay between $17.99 - $18.36.
• Potential for contract extension until 01/31/2025.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: No Education Listed