Technical Writer 2

Full-time - Entry Level

Raleigh, NC

Professional, Scientific, and Technical Services

About the position

The Red Hat Customer Content Services (CCS) team is looking for a Technical Writer to join our expanding organization. In this role, you will promote customer loyalty and success through content development and delivery. Drawing from your passion for technology, you'll work closely with software engineers, quality experience, user experience, field teams and support engineers, and other subject matter experts to create content that helps our customers understand our offerings and find the best solutions for their needs. As a Technical Writer you will work with dynamic, fast-paced Agile teams to bring to market new and exciting technologies.

Responsibilities

• Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat's offerings
• Prioritize and deliver customer-focused documentation aligned to established processes
• Provide feedback to other technical writers to improve the quality and consistency of our content
• Work with quality engineering (QE) and development to improve the accuracy of your documentation
• Address customer feedback, and promote continuous improvement of the documentation experience
• Contribute to the achievement of team goals through completion of tasks
• Learn to use our internal documentation toolchain, including the publishing platform and issue tracking tools
• Keep up to date on changes to our offerings, customer use cases, support issues, and business strategy
• Devote time to research and increase your understanding of your product area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps)
• Engage with upstream communities to support upstream documentation and process improvements

Requirements

• Experience with the software development lifecycle, including an understanding of the customer lifecycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems
• Familiarity with structured, topic-based authoring, information architecture; experience with DITA is a big plus
• Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments
• Familiarity with version control systems and Git
• Knowledgeable of Agile and rapid iteration releases
• Demonstrated success taking accountability for project prioritization, execution, and completion
• Knowledge of AI, ML, and MLOps concepts and technologies
• Familiarity with upstream open source communities

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!