Unclassified - San Francisco, CA
posted 4 months ago
The Technical Writer, API role at Rippling offers a unique opportunity to leverage your software development experience and strong technical writing skills to create accurate and user-friendly developer documentation. This position is part of Rippling's Customer Education team, which is dedicated to building best-in-class help documentation and on-demand training materials. As a Technical Writer, you will play a critical role in driving developer adoption of Rippling's API, Flux, and future developer-facing products. You will be responsible for creating and maintaining high-quality API documentation, including reference guides, developer guides, and tutorials that help developers build custom integrations on Rippling's infrastructure. These integrations are distributed through Rippling's App Shop, allowing customers and partners to automate business processes using APIs that interact with Rippling's core resources via REST. In this role, you will collaborate closely with product and engineering teams to ensure that the API documentation is accurate, user-friendly, and adheres to the company's style guidelines. You will also be tasked with organizing and structuring the API documentation, keeping it up-to-date with the latest API releases, and evaluating API design to provide feedback for improvements. Your responsibilities will include creating a library of sample code examples, documenting custom programming languages within the Rippling Platform, and actively engaging with developers, partners, and clients to gather feedback on the documentation. This position requires a strong understanding of APIs, RESTful web services, and programming concepts, as well as proficiency in various authoring and task management tools. You will thrive in a fast-paced, dynamic environment that allows for creative solutions and autonomy in your work.