About the position
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers-including the fastest-growing startups, largest enterprises, and leading government agencies-are using AWS to lower costs, become more agile, and innovate faster. With AWS you have the chance to help individuals and businesses manage their computing infrastructures and applications into the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. As a member of the AWS Support team, you will be at the forefront of cloud technologies and the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world-class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented engineers located in multiple locations around the world, and are growing rapidly. Amazon Web Services has an opening for a Technical Writer located in Seattle, WA or Dallas, TX who thrives in a dynamic, fast-paced environment and has a content and technical writing background. As a Technical Writer, you will be responsible for creating and maintaining customer-focused content for technical and non-technical audiences.
Responsibilities
- Collaborate with AWS service teams to optimize and maintain public-facing user guides, developer guides, onboarding guides, and API documentation while maintaining a high bar for quality.
- Triage user feedback and take action to prioritize feedback.
- Work directly with development teams and AWS Support stakeholders to produce world-class content.
- Create and maintain integrated help content on the AWS service consoles and review public-facing error messages.
- Work with internal and external stakeholders to conceptualize and develop content that strengthens the AWS brand.
- Create, maintain, and edit content for a global and technically diverse audience.
- Manage all aspects of the documentation process: planning, testing, maintaining, and delivery.
- Use metrics to identify underperforming content and develop plans for improvement.
- Use writing expertise and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of AWS.
Requirements
- Bachelor's degree in English or related field, or have 5+ years equivalent industry or military experience.
- 5+ years as a technical editor or writer of technical documentation.
- 5+ years of delivering content publication plans or managing multiple projects.
- 3+ years using XML for web content.
- 3+ years using Git for version control.
Nice-to-haves
- Experience working on technical content for developers, DevOps professionals, and end users.
- Experience working with technical customer service organizations.
- Experience documenting APIs.
- Experience working in Oxygen editor.
- Familiarity with AWS services.
Benefits
- 401k
- health_insurance
- dental_insurance
- vision_insurance
- life_insurance
- disability_insurance
- paid_holidays
- paid_volunteer_time
- tuition_reimbursement
- employee_stock_purchase_plan
- performance_bonus
- sign_on_bonus
- relocation_assistance
- flexible_scheduling
- professional_development
