Technical Writer, Business Solutions Co-Op

Audax Group - Boston, MA

Full-time - Intern

Boston, MA

251-500 employees

Personal and Laundry Services

About the position

The Technical Writer Co-op at Audax Group is responsible for assisting in the production, coordination, and execution of technical internal publications related to departmental policies and procedures. This role involves collaboration with various internal teams to understand and document business processes, ensuring clear communication and effective documentation practices within the organization.

Responsibilities

• Creates, writes, and revises instructions, department policies and procedures booklets, and training materials.
• Collaborate with internal team members and end users to identify, define, and learn about internal business processes/workflows.
• Participates in weekly and ad-hoc meetings with Business Solutions and other Support Department teams.
• Research different solutions for capturing processes from department individuals.
• Presents new innovative approaches to improve tech writing process to best perform task(s) of the department.

Requirements

• Currently enrolled in a BS/BA and/or MS program, majoring in Computer Science / Finance / Accounting / English or related field.
• Excellent verbal and written communication skills.
• Excellent writing and grammatical skills.
• Excellent organizational skills and attention to detail.
• Ability to present complex data/workflows in clear, concise text.
• Ability to meet deadlines and to work independently.
• Ability to edit and proofread work of colleagues.
• Proficient with Microsoft Office Suite or related software, Visio a plus.
• Ability to quickly learn new technical concepts/tools as needed and share knowledge with power users to enable independent operation and productivity.