Technical Writer Customer Success US

Full-time - Entry Level

Dallas, TX

1,001-5,000 employees

Health and Personal Care Retailers

About the position

A professional writer responsible for facilitating and producing documentation and educational materials to boost the Customer Success Team user experience and ability to respond to sales force inquiries. This role will be responsible for ensuring that Customer Success employees have access to information to driving a strong understanding of Mary Kay products, programs, and tools to support to HER in her business. This will include supporting material such as website content, Sales force knowledge articles, user guides, integration guides, FAQs, and reference materials.

Responsibilities

• Responsible for translating complex data into user friendly, high quality documentation text for print and electronic publication.
• Partnering with internal teams such as Product Marketing & Product Education to gain insight on upcoming products for release or program changes.
• Responsible for ensuring the ongoing reviews of Standard Operating Procedures, Work Instructions, and Product Knowledge training materials.
• Responsible for coaching and developing staff to ensure the readiness of the team as well as the accuracy and appropriateness of information intended for use by the team.
• Participates in company sponsored sales force product-related functions, such as Seminar, Leadership, Career Conference, and other sales force events.
• This job requires on-site work at a Mary Kay facility.

Requirements

• Bachelor's degree, or equivalent in English, Communication, Journalism, Technical Writing, Teaching, Curriculum Development.
• 1+ years experience with technical writing.
• Demonstrated leadership experience and skills.
• Proven work experience in technical writing with the ability to deliver high quality documentation with a strong attention to detail.
• Ability to grasp complex technical concepts and make them easily understandable in text and pictures.
• Excellence written skills in English, Spanish a plus.
• Strong working knowledge of Microsoft Office and various style guides.
• Effective communication skills to interface with leadership, staff, and other departments.
• Problem solving skills to quickly identify situations and provide recommendations.
• Strong interpersonal and relationship skills required to initiate and build relationships.
• A wide degree of creativity, flexibility and latitude is expected.
• Must be able to pass spelling and grammar test.

Benefits

• A comprehensive health plan which includes medical, dental, and vision with low premiums.
• 401(k) plan.
• A generous profit-sharing program.
• Free access to on-site fitness center and on-site clinic.