Technical Writer- Electric Drive Trucks- Peoria, IL

Full-time - Entry Level

Peoria, IL

Machinery Manufacturing

About the position

Komatsu is looking for a technical writer with a passion for technical communication, ready to help us redefine the user experience of our customers. The Technical Writer researches, writes, and edits technical information for documents such as operation manuals, service technician manuals, and parts catalogues. They collaborate with engineers, field personnel, trainers, and more to ensure quality information for customers. They ensure that content is accurate, complete, and meets quality and style standards. Supports establishing writing standards and style guidelines. Supports researching innovative new solutions to legacy methods of writing to improve the customer experience.

Responsibilities

• Oversee creation, revision, and updates to Parts Manuals using Bills of Materials and engineering changes.
• Manage projects and maintain deadlines.
• Oversee creation, revision, and updates to Service and Operation and Maintenance Manuals.
• Study drawings, schematics, CAD data and machines to build visuals for content.
• Proactively work with subject matter experts to discover and translate relevant information into readable content.
• Maintain knowledge of emerging technologies and strive to implement workflow improvements.
• Learn the Electric Drive Truck products, and determine the subject matters needed for technical content.
• Maintain and enhance technical communication built solutions.
• Develop cross system integration points.
• Collaborate with Komatsu IT and third-party vendors for project support and requirements.
• Lead projects for improving internal and external systems to enhance the customer experience through content development and digital delivery.

Requirements

• BA/BS in related field, or equivalent work experience in technical documentation.
• Technical background and familiarity with hydraulic, electrical and electrical systems.
• Ability to research and quickly understand new machine technologies.
• Excellent writing skills, ability to manage multiple assignments, and work independently and with other technical writers.
• Tech savvy aptitude. Quickly learn new software used at Komatsu for documentation.
• Microsoft Office proficiency. FrameMaker, Oxygen, Illustrator, Asana, database management and ERP systems.
• Ability to identify workflow efficiency improvements.
• Strong oral, written, and presentation skills.
• Up to 10% travel required.

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Reimbursement for certain educational expenses - including tuition