American Systems Corporation - Keyport, WA
posted 5 months ago
As a Technical Writer I at AMERICAN SYSTEMS, you will be an integral part of a dedicated team focused on providing exceptional support to members of the ASM program. This role requires you to maintain your secret clearance while contributing to a culture of accountability and ownership, where each employee has a meaningful stake in the company's success. You will be responsible for assisting users with various technical issues, including CAC card registration and ASM account transfers, ensuring that members receive the support they need in a timely manner. Your work will involve processing training jacket requests and managing helpdesk tickets through JIRA, which will help streamline the support process and enhance user experience. In this position, you will also play a key role in the release of personnel from ASM units, ensuring that they are properly checked into their new commands. Your technical writing skills will be essential in documenting processes and creating user-friendly guides that facilitate understanding and compliance with ASM protocols. This role not only offers the opportunity to grow within the company but also to contribute to the overall mission of AMERICAN SYSTEMS, which is dedicated to delivering strategic solutions to complex national priority programs.