Technical Writer I

Full-time - Entry Level

Atlanta, GA

Professional, Scientific, and Technical Services

About the position

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. Come join the Shift4 Knowledge Management team as a Technical Writer I. As part of the Shift4 Transformation division, our Knowledge Management team creates content to enable learning and world-class performance for our employees, sales partners and product end users. We are looking for a writer that is passionate about contributing to a learning culture through awesome user experiences.

Responsibilities

• Assist in the review, design, writing, and editing of technical and process documentation following Shift4's guidelines.
• Collaborate with team members to address content gaps and incorporate user feedback for continuous improvement.
• Work with subject matter experts to gather information and ensure accuracy in documentation.
• Support cross-functional teams by creating clear, concise, and user-friendly documentation tailored to the intended audience.
• Follow documentation best practices and contribute to maintaining consistency in content and formatting.
• Participate in team meetings and contribute ideas to improve documentation processes.
• Manage assigned tasks and projects to meet deadlines in a fast-paced environment.

Requirements

• 1+ years of experience in technical writing, content development, or related field.
• Strong writing, editing, and proofreading skills with attention to detail.
• Ability to organize information clearly and communicate complex topics in a user-friendly manner.
• Strong research and information-gathering skills.
• Ability to work both independently and collaboratively in a team environment.
• Familiarity with documentation tools and content management systems is a plus.
• Experience with Salesforce Service Cloud or Zendesk preferred but not required.
• Understanding of the Point of Sale and Payments industry is a plus.
• Candidates will be required to submit writing samples as part of the interview process.