Technical Writer III

Full-time - Mid Level

Pontiac, MI

Credit Intermediation and Related Activities

About the position

The Technical Writer III will be responsible for creating, maintaining, and analyzing the needs for technical documentation. The writer will work with multiple software development teams to develop documentation that is relevant to the project and help shape team policies and procedures.

Responsibilities

• Develop technical documentation that includes configuration guides, user guides, quick reference guides, release notes, system design documents, and others.
• Update documentation when application enhancements are pushed to production.
• Analyze existing documentation to identify content gaps or inconsistencies.
• Learn a variety of software applications and become self-sufficient at using the software in a user interface environment.
• Disseminate highly technical information and determine document type needed based on that information.
• Manage multiple projects simultaneously.
• Peer review other writer's work at a high level for language and format.
• Collaborate with a variety of development teams throughout the software development life cycle (SDLC), preferably in an agile environment.
• Demonstrate adaptability and forward thinking in the face of technological or organizational change.

Requirements

• 3+ years of experience as a Technical Writer supporting IT and AppDev teams, preferably in an agile environment.
• Strong proficiency using Technical Writing software tools (ie: Adobe Photoshop and Illustrator, Camtasia, MadCap, Visio etc.).
• Proficiency in Microsoft Office programs, including Word, Publisher, and Excel.
• 1 - 2 years of experience in research, writing, editing, and proofreading documentation.
• Ability to organize material according to set standards of order, clarity, conciseness, style, and terminology.
• Team player who also works well independently and maintains high-quality standards.
• Excellent verbal and written communication skills.
• Ability to prioritize and complete multiple tasks in a fast-paced environment.
• Open-minded with a willingness to be coached and mentored.
• Computer-related degree or equivalent work experience.

Benefits

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi