Unclassified - San Francisco, CA
posted 4 months ago
As a Technical Writer for IT products on our Customer Education team at Rippling, you will play a crucial role in creating, maintaining, and enhancing product documentation for our suite of IT products. This position requires a deep understanding of IT concepts and the ability to translate complex technical information into clear, concise, and user-friendly documentation tailored for both HR and IT professionals. You will be responsible for developing help and training content that caters to a wide range of audiences, each with varying degrees of IT knowledge and experience. Your ability to explain intricate concepts such as Single Sign-On (SSO) and Multi-Factor Authentication (MFA) to small business owners, as well as writing detailed migration guides for IT administrators, will be essential in this role. You will help train the next generation of HR and IT professionals on how to effectively use Rippling's IT products to manage the entire employee lifecycle in one system. This includes utilizing our Identity, Devices, and Inventory management tools, along with over 500 integrations, including custom SCIM and SAML. Your contributions will empower users to self-serve their learning objectives and drive product adoption through effective documentation. In this role, you will create a variety of technical documents, including setup guides, operational runbooks, tutorials, FAQs, release notes, and technical white papers for Rippling's IT products and services. You will also be tasked with creating end-user documentation for new product launches and features, identifying and closing knowledge gaps in collaboration with our Customer Experience and Product teams, and incorporating structured content principles for single-sourcing. Your expertise will also extend to the development of eLearning materials, including training videos, system diagrams, infographics, and hands-on exercises, ensuring that the content is engaging and informative for our customers.