Technical Writer, Quality Assurance

About the position

This position works out of our Sylmar, CA location in the CRM Division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats. Working under general supervision, researches, writes, and edits customer-facing documentation, procedures, and attendant manuals in support of communications with healthcare professionals and engineering functions related to medical device technology.

Responsibilities

• Working within the confines of the Abbott Quality Assurance policy as well as domestic and international regulatory requirements, writes, edits, and formats a wide variety of communications for healthcare professionals.
• Collaborates with development and quality engineering, marketing, regulatory affairs, and clinical engineering personnel, among others, to ensure accuracy and completeness.
• Recommends overall organization and layout, mode of presentation, publication methods, and related matters.
• Develops publication concepts for the best communication of subject matter.
• Coordinates with domestic and international personnel to write and edit customer-facing documentation which also addresses local requirements and product usage.
• Coordinates publication with commercial sales, field technical support, outside sources and vendors.
• Leads projects to implement new technology for use by Customer Quality.
• Leads projects to improve departmental processes that require cooperation from other functional groups.
• Troubleshoots existing processes and technologies.
• Remains current on developments in and knowledge of the company's products, worldwide markets, policies, and objectives, including regulatory requirements and restrictions.
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.

Requirements

• Bachelors Degree in a relevant technical discipline, Communications, Marketing, English or equivalent.
• Minimum 1 year experience as a technical writer, preferably in a medical device company environment.
• Comprehensive written and verbal communication, interpersonal, presentation, analytical, project management skills.
• Ability to prioritize and handle a large volume of projects simultaneously and meet deadlines.
• Highly organized and attentive to detail.
• Experience working in a broader enterprise/cross-division business unit model preferred.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Ability to travel approximately 5%, including internationally.

Nice-to-haves

• Experience working in a broader enterprise/cross-division business unit model preferred.

Benefits

• Career development with an international company.
• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit.
• Recognized as a great place to work in dozens of countries worldwide.
• Paid time off.
• 401(k) retirement savings with a generous company match.
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs.