Cognitive Medical Systems - Austin, TX
posted 5 months ago
The Technical Writer position is an integral part of the Human Capital Management (HCM) Security and Preparedness Sub-portfolio, specifically within the Veteran Affairs Centralized Adjudication and Background System 2.0 (VA-CABS 2.0) team. This role supports the US Department of Veterans Affairs under the Consolidated Corporate Support Services (CCSS) program. The VA-CABS 2.0 system is designed to provide a centralized case management system for adjudication tracking, which is essential for the Office of Operations, Security and Preparedness (OSP) and the Office of Personnel Suitability and Security (PSS). The Salesforce-based VA-CABS 2.0 tool is pivotal in managing the pre-appointment, suitability, and security clearance processes for various personnel including VA staff, contractors, affiliates, trainees, and volunteers. This application operates within the Salesforce Government Cloud Plus - Enterprise boundary and manages the full lifecycle of investigations, supporting Security Specialists in their adjudication processes. In this role, the Technical Writer will be responsible for creating a comprehensive set of turn-key documents for the VA-CABS 2.0 and its related areas. This includes documenting existing technical and operational processes, architecture, interfaces, policies, and procedures. The Technical Writer will also provide managerial oversight and assurance of requirements delivery, ensuring that all documentation meets the necessary standards and is delivered in a timely manner. The position requires a proactive approach to planning, developing, organizing, writing, and editing operational procedures, policies, standard operating procedures (SOPs), and manuals. Additionally, the Technical Writer will be tasked with researching, developing, and documenting technical design specifications specifically related to Salesforce, producing deliverable-ready documentation, and maintaining a continuity of style and content across all documents.