Technical Writer -Remote

Cedent - Dallas, TX

Full-time - Mid Level

Dallas, TX

About the position

We are seeking a passionate Technical Writer to join our growing team, focusing on enhancing our Software Development, Infrastructure, and Security programs. This role is pivotal as you will be part of a small team dedicated to developing and maintaining documentation that improves the adoption, implementation, and support of our Client technology. You will work on an exciting new cybersecurity and data protection product that aims to revolutionize how data is shared and utilized. As a Technical Writer, you will be responsible for creating various forms of documentation, including user guides, integration manuals, API developer guides, architecture diagrams, installation/configuration instructions, system operations, release notes, and procedures. You will report directly to the Chief Product Officer (CPO) and collaborate closely with computer programmers, software engineers, QA engineers, and product managers to produce high-quality documentation that meets the needs of customers, partners, third parties, and internal stakeholders. Additionally, you will provide ongoing support to the Chief Information Officer (CIO) and Chief Information Security Officer (CISO) by documenting IT infrastructure operations and compliance/security requirements. The ideal candidate will thrive in a fast-paced and dynamic environment, demonstrating the ability to work effectively as part of a team while managing multiple tasks and deadlines. You will be expected to drive all aspects of documentation development from planning through release, ensuring that all documentation is accurate, complete, and user-friendly. This role offers a unique opportunity to contribute to the development of critical documentation that supports our innovative technology solutions, making a significant impact on our operations and customer satisfaction.

Responsibilities

• Write, review, and edit technical and procedural documents including reference manuals, product manuals, and configuration guides.
• Work with engineering and product teams to develop high-quality API documentation.
• Develop detailed architect documentation, including diagrams and details on specific technologies implemented.
• Collaborate with engineering teams to create code samples for common developer use cases.
• Lead the development of documentation requirements for various security certifications and compliance requirements.
• Document internal infrastructure configurations and operations.
• Develop support material for direct customers and partners, including resellers and consultants.
• Gather and analyze technical and product information from various sources to document new or evolving products.
• Build, maintain, and update both client and internal aids that cover each point of the SDLC process.
• Drive the development and maintenance of end-user documentation based on information gathered by peers and technical specifications.
• Review and update documentation as needed to ensure accuracy.
• Drive all aspects of documentation development from planning through release.
• Ensure all documentation is accurate and complete with detailed descriptions.
• Assist with other duties as assigned.

Requirements

• Proven experience developing technical documentation related to application development, infrastructure operations, and/or compliance requirements.
• An analytical mind with the ability to write clearly, concisely, and in a neutral way.
• Experience with product specifications, QA test plans, SDLC process, API Documentation, IT operations, and more.
• Experience producing visuals to aid in the understanding of technical content (e.g., diagrams, business process flows, etc.).
• Ability to convey technically complicated concepts clearly and accurately to a variety of audiences (both technical and non-technical).
• Creative, resourceful, detail-oriented, highly organized, and able to handle a high volume of activity efficiently through scalable processes.
• Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented startup environment.
• Ability to take ownership of problems, work alone or with others to follow them to a successful resolution.
• Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
• Ability to plan and manage concurrent tasks, assignments, projects, and deadlines.
• Strong organizational, administrative, and documentation skills.
• Bachelor's degree in English and/or excellent knowledge of the English language.

Nice-to-haves

• Formal education in Computer Science, Cyber Security, Management Information Systems, or related fields.
• 2+ years experience with Swagger or equivalent dynamic REST API documentation systems.
• 5+ years as a technical writer, preferably in Application Development or IT Infrastructure.
• Publicly available technical writing samples.

Benefits

• Competitive salary with benefits package.
• Opportunity to be part of a great culture and an awesome team.
• Challenging work environment with opportunities for growth.