Technical Writer, Vice President

Full-time

Jersey City, NJ

Credit Intermediation and Related Activities

About the position

As a Technical Writer for the Payments business in the Commercial and Investment Bank (CIB), you'll work with a talented team of developers, product owners, content strategists and designers dedicated to next-generation B2B digital products. You'll help elevate user engagement of client developers by producing and editing top quality API documentation. In addition, you'll own important initiatives, drive innovative solutions to complex problems and collaborate with cross-functional teams. As a champion of inclusive design and customer experience, you'll contribute to the continuing success of J.P. Morgan as a global leader in B2B payments.

Responsibilities

• Work with product owners and developers to understand Payments products and identify documentation requirements.
• Create and review technical content (such as API docs and user guides) for new/updated features following the content guidelines and style guide.
• Drive for clarity of writing, consistency in presentation, and depth of detail across different products.
• Engage with designers, user researchers, information architects, project managers, platform owners and others, as needed to enhance user experience.
• Provide insights into the authoring tools, processes, and metrics for improving the working efficiency and quality.
• Contribute to the content guides and maintain the documentation process.

Requirements

• 5+ years of experience as a technical content creator.
• A portfolio of technical content examples that demonstrate clarity of style and voice.
• Strong working knowledge of and experience documenting APIs.
• Ability to quickly learn technical concepts and understand how products work.
• Software development and/or technical support of complex systems.
• Experience with tools such as Bitbucket and Jira, and methodologies, such as Agile/Scrum.