Technical Writer

Systemdomain - Denver, CO

Full-time - Mid Level

Remote - Denver, CO

Administrative and Support Services

About the position

The IT Technical Writer will be responsible for creating, updating, and maintaining documentation related to applications, websites, and programs. This role involves collaborating with stakeholders to ensure that technical documents are accurate, clear, and user-friendly, while adhering to established style guidelines. The writer will also produce high-quality documentation that meets the needs of its intended audience and contributes to the overall communication strategy of the organization.

Responsibilities

• Create, update, and maintain application, website, and program-related documentation, including work instructions and process flows.
• Work with relevant stakeholders and technical owners to generate or revise documents as necessary.
• Update document repositories and naming conventions for standardization.
• Review, format, and proofread technical procedure documents; provide completed documents for final review and approval.
• Produce high-quality documentation appropriate for its intended audience.
• Document procedures, use cases, requirements, and technical designs.
• Create process flows, networking, and infrastructure diagrams.
• Create and edit documents and diagrams using Google or Microsoft applications, such as Word, Visio, and PowerPoint.
• Work collaboratively with a team of analysts, developers, engineers, and IT security professionals.
• Resolve content issues or gaps with contributors.
• Organize material and complete writing assignments according to specified standards regarding order, clarity, conciseness, style, and terminology.
• Work directly with business and system subject matter experts (SMEs) to ensure accurate communication of policies and procedures.
• Translate technical source materials into user-friendly language without compromising accuracy and completeness.
• Maintain expert knowledge of common business applications and technical writing practices.

Requirements

• Bachelor's degree in English, journalism, communications, technical writing, computer science, or a related field, or equivalent experience with strong writing skills.
• Minimum of three years of demonstrable experience in technical writing, preferably in an IT environment.

Nice-to-haves

• Prior experience with IT systems, software development, or networking.
• Understanding of the software development lifecycle (SDLC).
• Ability to work independently and as part of a team.