Technical Writer

- Entry Level

Melbourne, FL

Professional, Scientific, and Technical Services

About the position

The Technical Writer will be part of a dynamic team that provides IT support, maintenance, operations, logistics, and engineering services to help ensure the secure, reliable, and uninterrupted availability of INL/A Management Information Systems. This role will provide technical writing support to the Astraeus team supporting the Department of State, Bureau of International Narcotics, and Law Enforcement Affairs Office of Aviation (INL/A), providing essential technology services in support of their missions to sustain the national security and economic interests of our nation.

Responsibilities

• Collaborate with engineers, subject matter experts, and product managers to gather and understand technical requirements.
• Create and maintain Standard Operating Procedures: Step-by-step instructions for common tasks and processes.
• Create and maintain Technical Support Guides: Guides for troubleshooting and resolving technical issues.
• Create and maintain Work Instructions: Detailed instructions for specific tasks or procedures.
• Create and maintain High-Level Diagrams: Overviews of system design, architecture, and major components.
• Create and maintain Low-Level Diagrams: Detailed breakdowns of components, interfaces, and functionality.
• Create and maintain Specification Sheets: Concise summaries of product features, technical specifications, and requirements.
• Create and maintain Process Documentation: Outlines of business, manufacturing, or development processes.
• Develop and utilize visual aids like diagrams, flowcharts, and screenshots to enhance documentation clarity.
• Ensure documentation aligns with company style guides and quality standards.
• Participate in product development and testing cycles to gain in-depth product knowledge.
• Manage a documentation repository and version control systems.
• Travel may be required for special projects. (CONUS, OCONUS)
• Other duties as assigned.

Requirements

• Bachelor's degree in a related field.
• 4+ years of experience as a Technical Writer in an information technology environment.
• Secret clearance required.

Nice-to-haves

• Proven ability to write clear, concise, and user-friendly documentation.
• Strong understanding of technical concepts and ability to learn new technologies quickly.
• Excellent communication and collaboration skills.
• Proficient in Microsoft Office Suite, and documentation tools (e.g., MadCap Flare, Adobe FrameMaker, Confluence).
• Experience with diagramming tools (e.g., Visio, Lucidchart).

Benefits

• Professional development opportunities.
• Well-being programs.
• Flexible work environment.