Technical Writer

$90,000 - $110,000/Yr

Zipline International - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

Zipline is on a mission to transform the way goods move, aiming to solve the world's most urgent and complex access challenges by building, manufacturing, and operating an instant delivery and logistics system that serves all humans equally. As a Technical Writer, you will play a crucial role in creating and maintaining a robust documentation system for our fast-paced operations. This includes developing manuals, operating procedures, and policies that are not only high-quality but also comply with regulatory requirements. You will have the opportunity to advocate for improvements in messaging and documentation, ensuring that all deliverables are updated on time to support our operations effectively. In this role, you will collaborate with various cross-functional teams, drawing from their expertise and experiences to create documentation that meets their needs. You will be responsible for administering the platform that users access for these documents, managing conditionalized manual variants, and ensuring that operators have access to the right set of information. Your work will require you to set a high bar for quality and accuracy, holding your communications and actions to the same standard. This position is hybrid, based out of our headquarters in South San Francisco or in Dallas, TX.

Responsibilities

• Create, maintain, and update high-quality manuals, procedures, and other documents that comply with regulatory requirements and are easy to use
• Design and establish style guidelines and standards for text and illustrations
• Review, revise, edit, and proofread documents prepared by others
• Ensure the accuracy and timeliness of updates to documents
• Manage competing priorities with minimal guidance
• Drive cross-functional engagement with subject matter experts for review and approval of documentation

Requirements

• A minimum of a Bachelor's degree or significant prior experience as a Technical Writer
• Meaningful prior experience working with or in a regulatory body focused on aviation, aerospace, and/or transportation
• Strong prior experience in MadCap Central and MadCap Flare, particularly with working with multiple targets and conditionalized text
• Experience working cross functionally to implement procedures and policy changes to a set of manuals to support Company program goals
• Strong experience in improving end-to-end documentation creation processes to increase standardization, quality, customer satisfaction, and efficiency
• An ability to integrate raw technical inputs from Engineering, Operations, Regulatory Counsel, and other stakeholders to create cohesive, easy-to-understand documentation with minimal guidance
• Resourcefulness in researching and pulling from multiple sources of information in order to produce thorough written resources that stakeholders can depend on
• Excellent project management skills
• Excellent attention to detail and the ability to prioritize and work on multiple projects -- often autonomously -- in a fast-paced, changing environment
• An ability to communicate effectively (verbally and in writing) and build strong relationships with internal business teams and external stakeholders
• The grit, resourcefulness, and resilience to thrive in novel, uncertain, and constantly changing business and regulatory environments
• The ability to travel 5-10% of the time
• Eligibility to work in the US

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Equity compensation
• Discretionary annual or performance bonuses
• Sales incentives