Technical Writer

Entech - Malvern, PA

Full-time

Malvern, PA

Merchant Wholesalers, Durable Goods

About the position

At Entech, we are living and working in the midst of a digital revolution, and the demand for optimized technology practices has never been more critical for businesses. Our mission is to help companies navigate the changing environment and accelerate digital realization through the power of solutions, services, and product platforms. With comprehensive end-to-end offerings, we advise, engineer, and manage, ensuring our clients proactively drive toward success in this ever-evolving digital landscape. We are currently seeking a Technical Writer who is a creative problem-solver with their fingertips on the latest industry practices to help our clients achieve digital realization. You will join a group of industry veterans, blending the power of tried-and-true methods with cutting-edge technologies. We prioritize authentic partnerships in a collaborative environment, and we are excited to welcome a Technical Writer who is eager to bring their expertise to our team.

Responsibilities

• Create, prepare, review, revise, and maintain technical documents and architecture diagrams to support IT cloud infrastructure and platforms hosting modern distributed applications and digital analytics environments.
• Research, gather, and analyze complex technical and product information from various sources to document new or changing IT infrastructure architectures.

Requirements

• Understand, comprehend, and document IT infrastructure for a broad target audience consisting of IT architects, engineers, developers, and managers.
• Create illustrations (e.g. block, architecture, and process / swim lane diagrams) using MS Visio to support technical documentation.
• Experience with Atlassian Jira and Confluence.
• Experience with Cloud Providers (Microsoft Azure, Google Cloud Platform, and/or AWS).
• Ability to understand code such as HTML, JSON, and Python at a high level is a plus.
• Knowledge of IT Service Management (ITSM) / IT Infrastructure Library (ITIL) processes is also a plus.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 25 days of Paid Time Off (PTO)