Technical Writer

Systel - Mountain View, CA

Full-time

Mountain View, CA

Professional, Scientific, and Technical Services

About the position

Systel Inc is seeking a Technical Writer to join our team in Mountain View, CA. This position is a full-time role that involves creating and maintaining documentation for various processes within the organization. The Technical Writer will be responsible for core process documentation, identifying process gaps or variations, and developing and updating the project playbook. This role requires collaboration with other team members to ensure that all documentation is accurate and up-to-date. The Technical Writer will also prepare a quarterly review of updated documents and processes, ensuring that all changes are communicated effectively to relevant stakeholders. The ideal candidate will possess excellent interpersonal, organizational, and communication skills, as they will be working closely with various teams to document processes and update existing documentation. The ability to multitask in a fast-paced environment is essential, as is the capability to work independently while maintaining positive relationships with team members, managers, and customers. Attention to detail and a strong work ethic are critical for success in this role, as the Technical Writer will be expected to approach challenges in a manner that meets or exceeds customer expectations. Additionally, the candidate should have a willingness to learn various IT disciplines at a moderately complex level, which will aid in the documentation process.

Responsibilities

• Core process documentation
• Identification of process gaps or variations
• Develop and update project playbook
• Prepare a quarterly review of updated documents and processes
• Work closely with other members to document processes and update existing documentation

Requirements

• Excellent interpersonal, organizational, and communication skills
• General experience with Project management tools and process documentation
• Demonstrated ability to effectively multitask in a fast-paced changing environment
• Ability to work independently and sustain positive relationships with team members, managers, and customers
• Organized with a willingness to approach challenges in a manner that meets or exceeds customer expectations
• Aptitude to learn various IT disciplines at a moderately complex level
• Attention to detail and a strong work ethic required