Technical Writer

- Mid Level

Kenilworth, NJ

About the position

The Technical Writer is responsible for developing high-quality installation manuals, user guides, and technical documentation that support our system deployment. This role requires a detail-oriented individual with experience in creating structured, easy-to-follow documentation for field technicians and end users.

Responsibilities

• Create clear, concise, and highly visual installation guides for hardware and software products.
• Write step-by-step procedures, safety instructions, and troubleshooting guides for field installations.
• Work closely with engineering, operations, and field teams to ensure the accuracy and usability of manuals.
• Establish and maintain templates, style guides, and best practices for installation documentation.
• Ensure consistency across all manuals, aligning with branding and regulatory requirements.
• Continuously update and improve documentation based on field feedback and product iterations.
• Build and maintain electronic documentation forms (pronto forms) and support the integration between forms and programs such as JIRA and other ERP based programs.
• Gather information from subject matter experts (SMEs), engineers, and field technicians to document best practices.
• Work alongside the training team to ensure manuals support knowledge transfer and technician onboarding.
• Partner with designers to create illustrations, diagrams, and 3D models that enhance comprehension.
• Maintain a repository of installation guides, ensuring version control and accessibility.
• Support the transition of documentation to digital formats, including interactive PDFs and online knowledge bases.
• Implement feedback loops to capture and integrate real-world usage insights.

Requirements

• Bachelor’s degree (BS or BA) required.
• 3+ years of experience as a Technical Writer with a focus on installation manuals or hardware documentation.
• Strong ability to translate technical concepts into clear, structured, and visual guides.
• Proficiency in document authoring tools and software, such as Adobe Indesign, Confluence, Microsoft Word, Adobe Acrobat, and version control systems (e.g., Git).
• Experience working with engineering teams, field technicians, or manufacturing environments.
• Strong attention to detail, ability to manage multiple projects, and meet deadlines.
• Excellent writing, editing, and formatting skills with a focus on usability and clarity.
• Familiarity with version control systems and documentation repositories.

Benefits

• Options for medical, dental, and vision coverage for employees and dependents (for US employees)
• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
• 401(k) with 3% company matching
• Unlimited PTO
• Daily catered lunches in our San Francisco office